Contact Us

If you have a banking product, service query or want to report fraud, please contact us on the following numbers.

HQ Operating Hours:
Monday to Friday: 08:00 – 17:00
Saturday, Sunday and Public Holidays: 07:00 – 18:00 (Through Contact Centre)

In-App Chat (GoTyme Bank App) & WhatsApp Support:
Daily from 07:00 - 18:00
Outside of these hours, you can still send us a message and we’ll get back to you as soon as we’re back online. 

Click to chat on WhatsApp.

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GoTyme Bank Customer Care

0860 999 119 (Call & WhatsApp)

service@gotyme.co.za

In-App Chat

International Customer Care

+27 11 327 6244

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National Financial Ombud Scheme (NFO)

The NFO is an independent body that helps customers and financial service providers reach fair solutions.

If you are not satisfied with the outcome of your complaint, you may escalate it to the NFO, free of charge, within three (3) years of the event that gave rise to your complaint.

For more information, visit: www.nfosa.co.za

NFO Email

info@nfosa.co.za

 

NFO Contact

0860 800 900

+27 76 574 8055 (WhatsApp)

NFO Addresses

Johannesburg:
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

Cape Town:
Claremont Central Building, 6th Floor,
6 Vineyard Road, Claremont, 7700

Women calling to the whistleblower hotline

Whistleblower Hotline:

If you want to report misconduct - including unethical behaviour, fraud, corruption or anything similar, and remain anonymous, you can use the contact details below. Your confidentiality is guaranteed.

0800 444 427

gotymebank@tip-offs.com